We do a 100% quality check for
all our products before sending them out, in the rare case that the
product you receive is not in perfect condition, we welcome returns on
the following terms -
- The product received does not match the item selected during order confirmation
- The product has a manufacturing defect
- The product is received in a damaged condition.
You can reach us at email@example.com to initiate returns.
- Our return policy is applicable
within 48 hours from receipt of the product for the following reasons:
Damaged product, Manufacturing defect & Incorrect product.
- Please send us images of the
damaged part or the incorrect product on firstname.lastname@example.org from
where our Quality Control team will check its eligibility of return.
- Once your return request has been
accepted, we will arrange a reverse pick up for the damaged product and
issue a replacement with the correct product once the damaged product is
picked up by our logistics partner. This entire process should take
around 2-3 working days.
Refunds will be only in the forms stated below:
- Replacement of the damaged /incorrect product with the correct product
- Credit Note for our online store of the same amount
Please note that our policy does not
support refund of money. Refunds can only be in the form of a product of
credit note for our online store.
By confirming the order, it is deemed that the customer has read and agreed to abide by the return policy.